Subscriptions

The Subscriptions are the primary mechanism for managing how users and teams receive real-time notifications. It allows for highly granular control over notifications related to both system-wide communications and technical delivery pipelines. All modules are deeply integrated with the platform's notification engine.

Types

We have three types of subscriptions:

• Private Subscriptions: Individual users can set up personal filters to receive notifications when announcement is created via selected channels.

• Team Subscriptions: Teams can manage collective notification channels, including automated destinations like Logic App URLs for system integrations to prevent duplication and limit communication noise.

• Global Subscriptions: Administrators can define broad Profiles (e.g., Developer, Office worker) to ensure the right group of employees are informed about relevant automated filters.

Module-Specific Subscriptions

Both Private and Team subscription pages are divided into two dedicated modules, allowing users to tailor their alerts based on the type of activity.

1. Announcements Subscriptions This section focuses on general system events, incidents, and updates.

   1. Filters: Users can create specific filters (e.g. Operations, Changes or Tools).

2. Development Subscriptions This section is tailored for technical tracking, specifically for builds and deployments.

   1. Filters: Focused on specific software stacks, such as applications develop in the company.

Users create subscriptions, which link a chosen filter to a preferred notification channel.

Notification channels

A key part of the Subscriptions are notification channels shared across both the Announcements and Development modules. Once a channel is defined at the bottom of the subscription page, it can be utilised for any subscription entry regardless of the module. Available channel types include:

Notification Channel	Example	Description
SMS	48987654321	Urgent, mobile-direct alerts.
Mail	[email protected]	Standard email notifications for detailed updates.
MS Teams	https://prod-250.westeurope.logic.azure...	Automated messages sent directly to MS Teams channel via MS Workflow in Adaptive Card format.

MS Teams Notification channel

This channel required existing MS Workflow which post message to a Teams channel. To do this you can use workflow template named Send webhook alerts to a channel. Example below.

TIP: To remove info: "... used a Workflow template to send this card. Get template” from published adaptive card you need to create copy of your workflow using "Save As" option in workflow details view.